Return & Refund Policy

At Angela for NYC, our goal is to keep shopping with us simple and transparent. This policy lays out when items can be returned and how refunds work. When you place an order on our website, you confirm that you've read and agreed to the terms below.

1. Return Window

You may ask to return an eligible item within 30 days of the order being delivered, as long as every condition in this policy is satisfied.

2. What an Item Needs to Qualify

For a return to be accepted, the product has to meet all of the following:

It must be unused, unworn, and free of any damage
It must come back exactly as it arrived
Every original label, tag, and piece of packaging must be included
The request must reach us within the return window
Our support team must approve the return before you ship anything back

Briefly trying something on for size and fit — the way you would in a store fitting room — is fine. Wearing it beyond that is not.

3. Items That Can't Be Returned

Some products are not eligible for return, including:

Anything with a broken hygiene seal
Custom or personalized pieces
Items damaged through mishandling or misuse

For hygiene reasons, underwear, shapewear, and bras can't be returned once the hygiene seal has been removed.

4. Return Shipping and Restocking Fee

Every approved return has to be sent to our central warehouse in Asia.

As the customer, you're responsible for:

The full cost of return shipping
Picking a courier that can handle customs clearance
Any customs duties, taxes, or extra charges
Completing accurate customs paperwork for the shipment

Angela for NYC can't be held responsible for return parcels that are held up, turned away, or lost because of customs problems or incorrect shipping.

Restocking Fee

A 15% restocking fee applies to every approved return. It covers the inspection, handling, and restocking of the items that come back.

The same 15% fee also applies to:

Packages that are never opened
Orders refused at the door
Parcels left unclaimed and automatically sent back to us

Exception: We may waive the restocking fee if the item arrived faulty or damaged, subject to our review.

5. Return Address

Send your return only to the address our support team gives you once your request is approved.

Anything sent to a different address can't be processed or accepted.

6. How to Start a Return

To begin, get in touch with our support team by email.

Email Hello@angelafornyc.com and include:

The item or items you'd like to return
Why you're returning them
Photos of the product (required if it's damaged or wrong)
Your full name and shipping address
Your order number

We'll reply with the next steps within 12–24 business hours (Monday–Sunday).

7. Cancelling an Order

You can cancel an order within 30 minutes of completing your purchase.

Once it moves into processing, it can no longer be cancelled. After delivery, you're welcome to request a return under this policy.

8. How Refunds Work

Once we've received your return and checked it over:

We'll let you know the result of the inspection
If it's approved, your refund goes back to the original payment method

Refunds are processed within up to 10 business days, though the exact timing depends on your bank or payment provider.

A few things to keep in mind:

The 15% restocking fee is deducted where it applies
Original shipping costs are not refundable
Any optional insured shipping you chose at checkout is also non-refundable

9. Discounts and Partial Returns

If your order used a promotional discount — a bundle deal or a buy-more-save-more offer, say — and you send part of it back, your refund may be adjusted.

Discounts are recalculated on the items you keep, not the ones you originally bought.

Example: if sending items back means the order no longer qualifies for the original promotion, that discount is removed and the refund is recalculated to match.

Refunds always reflect the final order value after these adjustments. Return shipping stays your responsibility, and the 15% restocking fee may still apply.

10. Store Credit

In some cases, and at our discretion, we may offer store credit as a discount code instead of a refund.

Store credit issued as a discount code:

Is non-refundable
Can be issued only once per order
Can be put toward a future purchase on our site
Can't be exchanged for cash or moved to a different order

11. Failed Delivery or Wrong Address

If a parcel comes back to us because the address given at checkout was wrong or incomplete, we may:

Arrange a reshipment once the parcel returns to our warehouse and the correct address is confirmed, or
Offer store credit as a goodwill gesture, depending on the circumstances

If returned items aren't in their original condition, we may apply a reduction in value.

12. Changes to This Policy

Angela for NYC may update or revise this policy at any time. Any change takes effect as soon as it's published on the website.

13. Contact

Questions about this Return & Refund Policy? Reach our support team:

📧 hello@angelafornyc.com

We're glad to help.

14. Company Information

Shop Name: Angela for NYC Company Name: Accel Group B.V. Company Registration Number: 95137831 Tel: +1 424 496 3726

Business address: Gabrielmetzustraat 56H, 2316AJ Leiden, Netherlands.

Email: hello@angelafornyc.com

Customer Service Hours:

Monday – Friday: 9:00 AM – 5:00 PM (BST)

Saturday – Sunday: 12:00 PM – 5:00 PM (BST)